Our delivery rates and providers

All orders for prescription items must be approved by a prescriber before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the prescriber. This is usually within a few hours but can take up to 72 hours from placing your order.

Standard delivery


Estimated delivery within 4-5 working days.


How do I track my order?

You can track your order by going to your account (your orders) or by the email sent with your tracking number.

Can I return my order?

UK Meds are not able to accept returns on prescription medication. Please see our returns policy for more information.

Where do you deliver to?

Regretfully, UK Meds are only able to ship to the UK. This includes the Channel Islands, Scottish Highlands and Northern Ireland.

What is the cut-off for next day delivery?

Subject to availability, you can place your order up to 10pm to have it delivered the following day. For Royal Mail Special Delivery, all orders need to be placed by 4pm.

What days do you deliver?

All deliveries are made Monday to Saturday 8am to 8pm, with the exclusion of Royal Mail Special Delivery that are delivered Monday to Friday. To have your order delivered on Sunday, you can choose our Sunday delivery option. Deliveries are not attempted on bank holidays.

Will I be given an ETA for my delivery?

Yes, you’ll receive a notification on the day of delivery with a 2-hour time slot.

Discreet Packaging

All treatments are sent in discreet packaging. No mention of the medication appears on the packaging. So only you'll know what's inside.

  • No logos

  • No mention of pharmacy

  • No description of the items

Här för att hjälpa dig

Our Customer Service is available Monday to Friday 9am - 4pm. If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999. Visit our help section